9 general skills or competencies (Job family competencies) for CRM Business Data Analyst
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Lists the basic features of general business intelligence systems and database structure.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports end-users in using business intelligence tools to query databases for outputs and data preparation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes business intelligence platforms to derive insights to present the data to our business.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides technical oversight and design to support the development of business intelligence solutions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of visual business intelligence models to utilize business intelligence tools.
See 4 More Skill Behaviors
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Lists the tools and techniques in business data analytics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the existing business technology systems to develop a mature data analytics capability.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Works with data analytics team to ensure data integrity and accuracy on the service.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Shares to the team the latest technological advances to accelerate data analytics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Shares emerging advancements and technologies in data analytics to our organization.
See 4 More Skill Behaviors
5 soft skills or competencies (core competencies) for CRM Business Data Analyst
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
See 4 More Skill Behaviors
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and techniques for data collection.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Obtains needed information by asking skillful and persistent questions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes various tools and technologies to validate information acquired from different sources.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Synthesizes information from various sources to enable strategic decision-making by our leadership.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Takes steps to ensure that the intellectual property rights of others are not violated.
See 4 More Skill Behaviors
Summary of CRM Business Data Analyst skills and competencies
There are 0 hard skills for CRM Business Data Analyst.
9 general skills for CRM Business Data Analyst, Business Intelligence, Data Analytics, Business Analysis, etc.
5 soft skills for CRM Business Data Analyst, Business Acumen, Gathering Information, Business Case Justification, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Business Data Analyst, he or she needs to be proficient in Business Acumen, be skilled in Gathering Information, and be proficient in Business Case Justification.